CRIC Telephone Research Allow List

The Canadian Research Insights Council (CRIC) is working with Hiya to help ensure the outbound phone numbers of CRIC members are not mislabeled. Hiya has been adopted by Rogers and currently provides the labeling that will appear on calls to phones with call display on the Rogers and Fido networks. The Hiya also provides labelling on Samsung devices. To help ensure calls from CRIC members are not mislabelled, CRIC is asking CRIC members to upload their outbound numbers to the CRIC Telephone Research Allow List. CRIC will be registering these numbers with Hiya as a first step in helping them recognize these calls as being from CRIC members in good standing and being used for legimate research purposes.

As a reminder, CRIC members are required to register all research with the CRIC Research Verification Service and must inform Canadians that the research is registered with CRIC.

CRIC members should upload their outbound calling numbers in a .csv format with the following two columns:

Column 1 – Priority – please enter a 1 in column 1 (highest priority) for up to five numbers and a 2 for all other numbers. We will focus on the five identied as priority first before we focus on the others.

Column 2 – Outbound Calling Numbers – please provide 10 digit numbers with no dashes that your agency uses for making outbound calls.

Name(Required)

First Last

Title

Company(Required)

Email(Required)

Enter Email Confirm Email

Phone(Required)

Please indicate your primary Telecommunication Services Provider(Required)

Bell

Rogers

Telus

Other

This information will be used by CRIC should the TSP report a concern with one of your dial out numbers.

Is caller ID showing your company name enabled for all outbound calling?(Required)

Yes

CRIC Standards requires that member companies enable Caller ID that identifies their company where the technology supports it.

Please explain why caller ID showing your company name is not enabled for all outbound calling?(Required)

Are your outbound calling numbers signed with Full Attestation (A) under Stir/Shaken?(Required)

Yes

Not sure

Attestation with Stir/Shaken reduces the changes that your dial out numbers will be blocked by a TSP. It also allows TSPs to block attempts from third parties to spoof your numbers. If you haven't already done so, you are encouraged to work with your TSP to ensure your dial out numbers are fully attested (A).

Please attach a .csv file with the following two columns:

Column 1 – Priority – please enter a 1 in column 1 (highest priority) for up to five numbers and a 2 for all other numbers. The five numbers identified as 1 will be added to the “Allow Lists” first by the TSPs. We anticipate the others numbers will be processed shortly after that.

Column 2 – Outbound Calling Numbers – please provide 10 digit numbers with no dashes that your agency uses for making outbound calls.

File(Required)

Accepted file types: csv, Max. file size: 5 MB.

Other Details you wish to share (Optional)

Please include any other details you wish to share with CRIC.