Navigating AI – How Manulife is Unleashing the Possibilities

In an era where data reigns supreme, Manulife, Canada’s largest life insurance company, has embarked on a transformative journey by harnessing the power of Artificial Intelligence (AI). In this presentation, Robi Krempus will delve into Manulife’s strategic adoption of AI across various domains, including investment management, customer service, and sales enablement. He will explore how Manulife and their John Hancock division leverage AI to enhance decision-making, streamline processes, and create a more resilient and customer-centric organization.

Join us at the H* Factor Conference as Robi Krempus unravels the intricacies of Manulife’s AI initiatives, highlights the impact on operational efficiency, and envisions a future where AI becomes an integral part of the insurance, wealth, and asset management landscape.


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Robi Krempus – Global Head of AI  | Manulife Investment Management

Robi is responsible for creating data-driven solutions that support the firm’s wealth and asset management businesses. His expertise includes setting the AI strategy and building end-to-end solutions that integrate Gen AI and machine learning into data infrastructures and applications across the firm’s sales, marketing, asset management, product, and operations. Before his current position, Robi served as the head of analytics and data management for John Hancock Investment Management, a company of Manulife Investment Management, and prior to that, he was the director of analytics. Before joining the firm, Robi gained management consulting experience by implementing asset liability management solutions across commercial banks and conducting Malcolm Baldrige Award for Performance Excellence assessments in the technology industry. He began his career as a control system engineer modeling thermodynamic behavior at a nuclear power plant.

Education: B.S., Electrical Engineering, University of Applied Sciences and Arts of Western Switzerland; M.S., Finance, Bentley University

Joined the company: 2013

Began career: 2003


About CRIC

The Canadian Research Insights Council (CRIC) is Canada’s voice of the research, analytics, and insights profession both domestically and globally. CRIC represents the highest standards, ethics, and best practices; provides effective promotion and advocacy of the industry; serves as a source of information and thought leadership; and is a forum for collective industry action. CRIC’s members include Canada’s leading research agencies as well as client organizations, academic institutions, and other industry partners.

For more information, visit or contact John Tabone, Chief Executive Officer, at [email protected].

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For more information, contact John Tabone, Chief Executive Officer:

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Alana Miski
Author: Alana Miski